Frequently asked questions

  • Please visit our online booking system link here.

  • If you are unsure of what service you would like or you have an in depth request, we recommend booking a free of charge consultation with one of our helpful stylists to give you a breakdown on how your dream hair may be achievable. There is also a service description located here to help you select your appointment accurately.

  • We appreciate your time and will do our upmost best to accomodate for late cancellations and rescheduled appointments. If possible, please give us at least 24-48 hours notice as we have a cancellation list of people. You can also do this by responding to your confirmation text or reaching out to our salon receptionist who will be able to assist you through the process.

  • We recommend booking in advance after every appointment to avoid disappointment as our stylists are in high demand. We sometimes have last minute cancellations, so we recommend asking our salon receptionist to add you to our cancellation list and following our socials to find a last minute booking. We also have an instagram channel for cancellation bookings that updates daily.

  • Whilst we always to deliver an outstanding and relaxing experience at The Loft, we do realise that schedules and lives of guests are busy. We aim to have every service complete within 3-4 hours. We do prefer not to rush your experience, especially when it comes to colour as we pride ourselves on the quality and longevity of your service.

  • At The Loft, each of our team member is picked not only on their skillset and knowledge but their personalities and ability to work as part of a team.
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    Our Master Stylists are true specialists; they come with an incredible skill set and a wealth of experience. If they can’t deliver your hair dream then no one can!
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    Our Senior Stylists have an allround passion and ecompassing knowledge of products and the hair industry, committed to delivering your exceptional services and beautiful hair.

    Our Emerging Stylists are our home-grown talent on the rise. With solid experience under their belts already, The Loft is committed to our new talent, providing ongoing in salon training so that we are able to offer a Loft trained and quality guaranteed experience.

  • Over the last 17 years, The Loft has been a committed Goldwell colour salon.

    Kerastase is our go to for hair perscriptions. We also offer Mr Smith and Kerasilk.

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